Manager, NDIS Customer Service & Support Co-ordinator

Location Victoria
Salary Negotiable
Job type Full Time
Discipline Healthcare & Community Recruitment
Reference BBBH8125_1652833945

Come and join a leader in the disability services sector who prides themselves on being a values-based company who promotes a trustworthy, caring, respectful and supportive service. Utilising your strong leadership skills and reporting to the CFO you will be responsible for the successful and timely delivery of support co-ordination, team development, co-ordinating and supporting current and potential National Disability Insurance Scheme (NDIS) participants within the NDIS to ensure they obtain the best possible support, and relationship building with external entities to both promote and drive new participants to the organisation's services.

Core duties include;

  • Overseeing a small team, you will ensure the efficient, safe, and effective delivery of a range of tasks within predetermined budget, quality, and time constraints
  • Engagement of Participants through working in partnership with participants and their family/support network to enhance their capacity to be more active in making decisions about their life
  • Supporting participants to strengthen their capacity to establish their network and maintain support services, links, and relationships
  • Supporting participants to understand their NDIS plan, goals and objectives whilst promoting choice and control
  • Supporting participants to identify new goals and strategies to maintain social and economic participation and community access and inclusion
  • Assisting participants to identify early supports and preventative strategies and assisting where there are crisis situations or escalation of needs
  • Establishing a respectful and collaborative working relationship with participants and their family/support network that encourages and promotes choice, control, and inclusion
  • Developing strong and collaborative working relationships with multiple services and service sectors
  • Assisting in the presentation of workshops for participants and their family/support network, to provide them with information to prepare for the NDIS
  • Ability to project manage the new aspects of the NDIS, along with the associated cultural change
  • Developing, enhancing, and creating new relations with external bodies that promote the organisation and drive new participant numbers
  • To build strong relationships with National Disability Insurance Scheme (NDIS) representatives for assistance with guidance and support direction

Skills and core requirements

  • Degree qualifications preferred
  • An understanding of the policy and principles relating to disability and the NDIS
  • Strong financial acumen incorporating budget and P&L responsibility
  • Demonstrated skill in navigating the multiple sectors and linking individuals to relevant services and supports
  • Marketing and promotion experience
  • Ability to network and develop effective working relationships and collaborations to achieve targeted interventions, referrals, and support.
  • Advanced computer skills in databases like a Client Information Management System (CMS).
  • Current full Victorian Driver's licence
  • Previous experience working with Committee's to provide an overview of the NDIS rollout
  • Ability to facilitate support coordination of participant plans and completion of all necessary documentation
  • Strong relationship building skills and an ability to engage with external organisations and enabling new participants to attend

In return you will enjoy working for an organisation with the highest integrity and will be well supported by a team of 4 direct reports. There is an opportunity to make a real difference to the lives of people living with a disability and to add value to this iconic organisation.

If you are interested in the exceptional opportunity, please APPLY NOW, and send a copy of your resume together with a covering letter outlining your relevant experience or for a confidential discussion please call Lesley Weymouth - Wilson on 9535 9500.