Our client is a global technology company specialising in Wellness and Employee Engagement. They serve millions of users worldwide and provide customers with a comprehensive platform solution that is changing how companies think about employee engagement. This is an excellent opportunity to join a rapidly growing leading innovator focused on engagement and wellness solutions in a challenging and rewarding role.
To deliver a consistent, high-quality service to employees of client organisations who are seeking help in managing their work and personal lives through providing counselling, support and information, both by telephone and email, in-line with policies and guidelines. These roles will be based in a Melbourne CBD offices These roles will lead you to be a proactive member of a diverse team of Psychologists, Counsellors and Consultants, sharing ideas and information in a mutually supportive relationship.
Key accountabilities include
- To conduct a thorough assessment of needs in line with the service delivery call management system
- Provide counselling support and accurate and impartial information to callers who are experiencing work/life problems arising from matters such as increased anxiety, health issues, family difficulties or psychological problems
- Where required, to conduct structured telephone counselling sessions based on a brief, solution focused intervention model, working with the caller to identify and resolve problems
- Provide expertise and support in specialist areas such as bereavement counselling, relationship counselling, depression or substance abuse
- Adhere to the case management system and clinical procedures as regards clinical assessment and referral of callers, liaison with affiliate counsellors, risk management, formal managerial referrals, on-going case recording, case closure, evaluation procedures
- Locate, consult with and refer to external and internal resources where appropriate in response to client's identified needs
- Take part in clinical supervision sessions both internally in group sessions, and in individual sessions with an external supervisor (provided) in line with AHPRA, ACA and PACFA guidelines
- Participate in any special projects that assist the team in delivering the service
- Be aware of confidentiality guidelines and adhere to their established confidentiality procedures
A values based & human centred business we are seeking the following values & skills.
- Bachelor's degree in counselling, social work, psychology or related field
- Relevant counselling internships and training, both face-face and telephone counselling
- Understanding of complementary national and local resources including GPs, long term counselling services and other dependency programs
- Understanding of short-term therapy work methods
- Knowledge of employee assistance programming (EAP) practices
A mature personality with an ability to manage the different aspects of the role, to work under pressure, be accurate and have an eye for detail and sensitivity and empathy in handling personal problems. Please APPLY online now, ideally with a covering letter outlining your experience and preferences in a new role. For enquiries, contact Leon Cutler at Becks Wiggins Stokes on 03 9535 9500.
