Insurance Claims Officer

Location Victoria, Melbourne, Melbourne CBD & Inner Suburbs
Job type Contract
Discipline Temp and Contract Recruitment
Reference 856664
About the Role:

Our client, a leading Industry Super Fund is on the lookout for a new Insurance Claim Officer to join them on a 12-month contract. Here, you will manage the day-to-day claims activities including the review and preparation of files relating to Death, Total and Permanent Disablement, Terminal Illness, Permanent Incapacity, and Income Protection claims.  
Key Responsibilities:
  • Collaborate with external partners to ensure smooth claims processing.
  • Review and prepare claims for approval under Board delegation.
  • Keep track of claim statuses and address any delays promptly.
  • Ensure timely payments for Income Protection claimants.
  • Stay updated on procedures and regulations to streamline processes.
  • Build and maintain positive relationships internally and externally, while ensuring compliance with legal standards
Why you’ll want to apply:
  • Competitive $$
  • Excellent CBD location with public transport at the doorstep as well as plenty of nearby cafes, restaurants and shopping close by
  • Diverse and challenging role, fantastic opportunity to expand your skill set
  • Work with a highly experienced and supportive manager
  • Member focussed, friendly and professional work environment
  • Directly impact the lives of members by managing their claims and ensuring they receive the support they need
Ideally You’ll Have:
  • Proficiency in assessing various life claims using group life insurance principles.
  • Strong communication skills, especially during sensitive discussions with members and beneficiaries.
  • Knowledge of Trustee responsibilities and complaints processes (preferred).
  • Empathy, attention to detail, and exceptional written and verbal communication.
  • A background in insurance and/or superannuation (qualification desirable).
  • Familiarity with superannuation legislation and tax laws (desirable).
  • Initiative and a team player mindset
If this role sounds like you, apply now! Send your resume and cover letter outlining your relevant experience, or for a confidential discussion about the role, please call Sarah Marriner on 03 9535 9500.