Customer Service Officer / Supply Chain

  • Immediate start permanent opportunity
  • Professional and friendly team
  • High growth business
Our client is a global leader and imports a range of specialist products from  various plants across the globe. This position is a primary point-of-contact with customers and suppliers to maximize customer service efforts through prompt, efficient and accurate order confirmation and fulfillment, knowledge and understanding and preparation of required order and documentation to contribute to the business, enterprise strategy and profitability. Your other responsibilities include executing liaison actions and interfacing with sales, marketing, customers, plants, regional hubs, transportation agencies, freight forwarders and various internal departments, supporting sales/ marketing, customer service and supply chain groups as well as resolving customer complaints and following up on actions.
Key responsibilities will include
  • All day-to-day contacts with, customers, suppliers, sales, accounting, credit
  • Managing and follow up enquiries (general product info, proforma invoice/letter of credit
  • Receive and process orders and managing the order process
  • Prepare full set of shipping documents
  • Managing correction process (goods return, credit/debit note requests) & other returns
  • Coordinate with business units and work as a team with supply chain, finance, credit etc.
  • Check availability versus orders
  • Proactively identify, propose and implement improvements to systems and processes in order to achieve quality and efficiency gains
Ideally you will bring several years of relevant experience in customer service/order fulfillment with a strong background from an import / supply chain management perspective. You will have strong spoken/written communication skills and excellent ERP software & spreadsheet/document software interfacing skills. Your knowledge & understanding of transportation modes (air, rail, truck, ocean), the freight forwarder industry, export documentation, government regulations & export controls requirements would be ideal. An understanding of manufacturing scheduling and lead times will have refined your planning, analytical, organizational, interpersonal and problem-solving skills. A proven ability in pro-actively resolving issues & problems and ability to lead and work in a multi-cultural team environment as well as multi-task, work under pressure and enjoy a challenging role.
This position is available for immediate commencement on a permanent basis. Based on St Kilda road, there is also the ability to work remotely for several days per week post onboarding. Apply now, alternatively call Leon Cutler on 9535 9500 to enquire further.