Quality Lead

Location Southbank, Victoria
Salary Part time
Job type Full Time
Discipline Healthcare & Community Recruitment
Reference BBBH7782_1611182517

This part time role will see you working in a fast-paced and agile team of a not for profit that works to support women and families experiencing domestic and family violence. You will be responsible for strategically growing their corporate giving function, developing events and community fundraising initiatives.

This position will support the activities and processes that enable a culture of continuous quality improvement across the organisation and will provide input into strategic initiatives and improvements relating to effective and efficient quality management systems.

Responsibilities will include:

  • Providing specialist support relating to policy and procedural frameworks across the whole organisation to ensure that legislative and contractual obligations whilst operating in line with its strategic and operational objectives and adopting best practice
  • Ensuring policies are clear, concise, current, relevant, and communicated to users
  • Providing technical input into the ongoing development and enhancement of the document management system
  • Building organisational capacity in policy development and management
  • Assisting with feedback processes such as surveys, complaints and compliment processes and ensuring these are deal with effectively in line with systems and policies
  • Providing support with the management of incidents and assisting with undertaking investigations and reviews
  • Developing, implementing, and maintaining an organisational wide quality management system
  • Coordinate and lead accreditation processes across planning, preparation, integration and implementation
  • Contributing to the development and delivery of professional development and workforce learning for effective quality management systems
  • Reviewing data and systems to ensure they are efficient, fit for purpose and well executed to allow effective reporting and will inform continuous improvement
  • Compilation high quality reports for both internal distribution and external agencies as required

You will have demonstrated experience in a quality role:

  • Having a sound understanding of quality management systems including continuous improvement principles, internal auditing practice and the ability to coordinate quality improvement plans
  • Knowledge and understanding of relevant accreditation standards and frameworks such as QIC and HSS standards
  • Experience in community services settings
  • Proven interpersonal, communication, problem solving and conflict resolution skills with the ability to build effective relationships and liaise with people from diverse backgrounds
  • Analytical and conceptual skills in applying a proactive approach to decision making and problem solving
  • Well-developed written and oral communication skills
  • Ability to prepare and present relevant data based reports
  • Ability to mentor relevant staff in order to achieve quality outcomes
  • Demonstrated capacity to work independently, manage workloads efficiently and take initiative when required
  • Demonstrated ability and commitment to supporting and positively promoting organisational change processes
  • Willingness to undergo a Working with Children Check and National Police Check

This role is 0.6 FTE allowing for more work life balance. Please apply online with a covering letter highlighting your suitability. For a confidential enquiry please contact Belinda Wiggins on 9535 9500 at Becks Wiggins Stokes.