Are you ready for a rewarding challenge in the superannuation industry? Our client, a prominent $7 billion Industry Superannuation Fund based in Melbourne CBD, is seeking a skilled Claims Specialist for a six-month contract. This is your chance to be part of a dedicated team committed to enhancing members' retirement outcomes.
    
Why This Role Stands Out:

• Hybrid Work Environment: Enjoy the best of both worlds with a flexible arrangement that allows you to work from home and collaborate with a dynamic team in the office.
• Impactful Work: Play a crucial role in managing group life insurance claims, including Death, Total and Permanent Disablement, Terminal Illness, Permanent Incapacity, and Income Protection claims.
• Expert Leadership: Work closely with a highly experienced Insurance Manager who will guide you in your role and support your professional growth.
• Excellent CBD location:  With public transport at the doorstep as well as plenty of nearby cafes, restaurants and shopping close by.

Key Responsibilities:

• Must have demonstrated experience: 
• Exposure to death insurance – and the complexities associated with decision making.
• Exposure in group life claims and group risk environment.
• Exposure to Trustee responsibilities.
• Exposure to claims assessment from an insurer perspective, very different to Trustee with member facing obligations.
• Claims Management: Oversee day-to-day claims activities, from liaising with external insurers to reviewing and preparing files for insurer submissions.
• Communication: Provide clear and empathetic responses to member inquiries and manage claim approvals in collaboration with the Insurance Manager.
• Process Improvement: Stay updated on procedures and business rules to identify opportunities for streamlining and improving processes.
•  Maintain productive relationships with both internal teams and external stakeholders, ensuring compliance with legal and statutory standards.

What You Bring to the Role

• A working understanding and application of trust deed and superannuation legislation and tax are desirable.
• Industry Knowledge: Familiarity with Trustee responsibilities, the complaints process, and the Australian Financial Complaints Authority (AFCA) is a plus.
• Communication Skills: Exceptional verbal and written communication abilities, with a knack for handling sensitive matters with empathy and professionalism.
• Qualifications: A qualification in insurance and/or superannuation is desirable, along with an understanding of trust deed and superannuation legislation and tax.
• The ability to discuss insurance matters with members and/or beneficiaries particularly during difficult and sensitive times.

Apply Now!
If you want to be part of a rewarding work environment committed to creating positive change in their clients’ lives, please APPLY NOW by submitting your resume and a cover letter outlining your relevant experience. For a confidential discussion, please contact Kate Prendergast at BWS Recruitment on (03) 9535 9500.